You can create a personal account by following these steps:

From computer:

1. Click on the user icon in the top right
2. Click on "create account" and enter your details. You will receive a confirmation email.

From smartphone:

1. Click on the expandable menu icon at the top left
2. Click on log in
3. Click on "create account" and enter your details, you will receive a registration confirmation email.

You do not need to create an account to place an order.

You can only change or cancel an order if you haven't yet received the shipping confirmation email and/or SMS. To do so, simply write to info@jewelsbymadam.com

The jewels produced by Madam are all in 925 silver.

100% Made in Italy

Each piece of jewelry comes with a warranty certificate that covers any manufacturing defects.

Alterations to the product due to its use are not covered by the warranty.

How to preserve the beauty and shine of your jewelry?

Here are our tips for keeping your favorite jewelry in tip-top condition:
Avoid contact with chemicals and aggressive products
(e.g. perfumes, cosmetics and detergents)

Avoid contact with chlorine, sand and salt water

Do not use them during physical activity (to avoid contact with sweat and possible impacts)

Store them in a clean, dry, cool place.

Avoid direct contact with sunlight and heat sources

Have any other questions or concerns? Email us: info@jewelsbymadam.com

For rings that cannot be shaped, we always recommend consulting the size guide found under the selected product. We also remind you that to be absolutely sure of your size, it's best to consult your trusted jeweler.

Via the tracking link received by email and/or SMS to your phone number

Madam jewels are currently shipped to Italy and Europe.

You can return a product purchased through the site and obtain a refund within 14 calendar days of receiving the product by contacting our customer service at info@jewelsbymadam.com

For more information, please see the Terms and Conditions on our website.

Madam only accepts online payments via prepaid or credit cards

At the moment Madam jewels can only be purchased through our website

You can apply your discount code during checkout in the dedicated "discount code" section.

All products returned for returns or exchanges are subject to quality control before being accepted. We also encourage you to read the Terms and Conditions.